Public sector · 2024
Citizen application and appointment system
A citizen-service platform that digitises applications, paperwork and appointments and shortens queue time.
- Client
- Municipality service unit
- Industry
- Public sector
- Duration
- 4 wk
- Year
- 2024
Municipality service unit
Citizen application and appointment system
- %100Success rate
- %82Time saved
- 2.4xRevenue impact
Project summary
What did we solve?
A citizen-service platform that digitises applications, paperwork and appointments and shortens queue time.
Physical queues and lost paperwork were cutting citizen satisfaction.
Each sprint ended with a working slice; decisions were made on data, not guesses. The same model can be adapted to your operation.
Audience: Public sector teams
Standout capabilities
What made the project strong
Every feature was tied to a measurable business result — a working product, not a showcase.
An online application wizard was set up
This step feeds the project’s measurable business result — not a showcase feature.
Appointments and SMS alerts were added
This step feeds the project’s measurable business result — not a showcase feature.
A staff work queue was designed
This step feeds the project’s measurable business result — not a showcase feature.
Transparent status tracking was opened
This step feeds the project’s measurable business result — not a showcase feature.
Starting point
The situation we met
Physical queues and lost paperwork were cutting citizen satisfaction.
Approach
The path we took
- 01
An online application wizard was set up.
- 02
Appointments and SMS alerts were added.
- 03
A staff work queue was designed.
- 04
Transparent status tracking was opened.
Delivery plan
4 wk clear milestones within
- 01
Discovery
Stakeholder interviews, current-system review and success metrics.
- 02
Design
User flows, interface prototype and an approved design system.
- 03
Build
Iterative software, integrations and security checks.
- 04
Launch
Go-live, training, metrics dashboard and the first optimisation pass.
Proven results
Project impact in numbers
The work strengthened the sales funnel, operational discipline and executive visibility together. Numbers were watched live; improvements followed a priority matrix.
- Success rate
- %100
- Time saved
- %82
- Revenue impact
- 2.4x
Deliverables
- Discovery brief and success metrics
- Information architecture and user flows
- Production-ready software delivery
- Integration and API documentation
- Role-based access matrix
- Handover notes and training
Technologies
- Next.js
- e-Devlet
- PostgreSQL
- Kuyruk
FAQ
Frequently asked questions
How does the process run on this project?+
We run discovery, design, build and launch with clear milestones. Weekly demos and a written scope check keep the client team aligned.
Which problems does this solve in this industry?+
It targets scattered systems, slow decisions and weak visibility — and delivers measurable speed and control.
Is there support after delivery?+
Yes. After launch we monitor, fix issues and run priority improvement rounds against sales and operations metrics. A care pack is available if you want to continue.
Can you adapt a similar project for us?+
Yes. We adapt this industry experience to your process. A 2-hour discovery call locks scope, timeline and investment range.
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Let’s scope this in 2 hours
We will map the bottleneck and leave with a timeline and investment range in the same call.