Telecom · 2025
Subscriber self-servis and billing portal
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
- Client
- Regional telecom operator
- Industry
- Telecom
- Duration
- 4 wk
- Year
- 2025
Regional telecom operator
Subscriber self-servis and billing portal
- %97Efficiency gain
- %74Cost ↓
- 2 wkDelivery
Project summary
Wetin we solve?
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
Even simple tasks went through the call centre; cost was rising.
Every sprint end with working slice; decisions follow data, no be guess. The same model fit adapt to your operation.
Audience: Telecom teams
Standout capabilities
Wetin make the project strong
Every feature tie to measurable business result — working product, no be showcase.
A self-service transaction catalogue was set up
This step dey feed the project measurable business result — e no be showcase feature.
Secure payment and authentication were added
This step dey feed the project measurable business result — e no be showcase feature.
Fault tickets and tracking were opened
This step dey feed the project measurable business result — e no be showcase feature.
Usage analytics were connected
This step dey feed the project measurable business result — e no be showcase feature.
Starting point
The situation we meet
Even simple tasks went through the call centre; cost was rising.
Approach
The path we take
- 01
A self-service transaction catalogue was set up.
- 02
Secure payment and authentication were added.
- 03
Fault tickets and tracking were opened.
- 04
Usage analytics were connected.
Delivery plan
4 wk clear milestones within
- 01
Find-out
Stakeholder interview, current-system review and success metrics.
- 02
Design
User flows, interface prototype and approved design system.
- 03
Build
Iterative software, integrations and security checks.
- 04
Launch
Go-live, training, metrics dashboard and first optimisation pass.
Proven results
Project impact for numbers
The work strengthen sales funnel, operational discipline and executive visibility together. Numbers dey watch live; improvements follow priority matrix.
- Efficiency gain
- %97
- Cost ↓
- %74
- Delivery
- 2 wk
Deliverables
- Find-out brief and success metrics
- Information architecture and user flows
- Production-ready software delivery
- Integration and API documentation
- Role-based access matrix
- Handover notes and training
Technologies
- Next.js
- BSS API
- OAuth
- Redis
FAQ
Questions people dey ask
How the process dey run for this project?+
We run find-out, design, build and launch with clear milestones. Weekly demo and written scope check keep the client team aligned.
Which problem this one dey solve for this industry?+
E target scattered systems, slow decisions and weak visibility — and e deliver measurable speed and control.
Support dey after delivery?+
Yes. After launch we monitor, fix issues and run priority improvement rounds against sales and operations metrics. Care pack dey if you wan continue.
Una fit adapt similar project for us?+
Yes. We adapt this industry experience to your process. 2-hour find-out call go lock scope, timeline and investment range.
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Make we scope this for 2 hours
We go map the bottleneck and leave with timeline and investment range for the same call.