טלקום · 2025
Subscriber self-servis and billing portal
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
- לקוח
- Regional telecom operator
- ענף
- טלקום
- משך
- 4 wk
- שנה
- 2025
Regional telecom operator
Subscriber self-servis and billing portal
- %97Efficiency gain
- %74Cost ↓
- 2 wkDelivery
סיכום הפרויקט
מה פתרנו?
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
Even simple tasks went through the call centre; cost was rising.
Each sprint ended with a working slice; decisions were made on data, not guesses. The same model can be adapted to your operation.
קהל יעד: טלקום teams
יכולות בולטות
מה חיזק את הפרויקט
כל יכולת נקשרה לתוצאת עסק מדידה — מוצר שעובד, לא תצוגה.
A self-service transaction catalogue was set up
This step feeds the project’s measurable business result — not a showcase feature.
Secure payment and authentication were added
This step feeds the project’s measurable business result — not a showcase feature.
Fault tickets and tracking were opened
This step feeds the project’s measurable business result — not a showcase feature.
Usage analytics were connected
This step feeds the project’s measurable business result — not a showcase feature.
נקודת התחלה
המצב שפגשנו
Even simple tasks went through the call centre; cost was rising.
גישה
הדרך שלקחנו
- 01
A self-service transaction catalogue was set up.
- 02
Secure payment and authentication were added.
- 03
Fault tickets and tracking were opened.
- 04
Usage analytics were connected.
תוכנית מסירה
4 wk אבני דרך ברורות בתוך
- 01
Discovery
Stakeholder interviews, current-system review and success metrics.
- 02
Design
User flows, interface prototype and an approved design system.
- 03
Build
Iterative software, integrations and security checks.
- 04
Launch
Go-live, training, metrics dashboard and the first optimisation pass.
תוצאות מוכחות
השפעת הפרויקט במספרים
The work strengthened the sales funnel, operational discipline and executive visibility together. Numbers were watched live; improvements followed a priority matrix.
- Efficiency gain
- %97
- Cost ↓
- %74
- Delivery
- 2 wk
מה נמסר
- Discovery brief and success metrics
- Information architecture and user flows
- Production-ready software delivery
- Integration and API documentation
- Role-based access matrix
- Handover notes and training
טכנולוגיות
- Next.js
- BSS API
- OAuth
- Redis
שאלות
שאלות נפוצות
How does the process run on this project?+
We run discovery, design, build and launch with clear milestones. Weekly demos and a written scope check keep the client team aligned.
Which problems does this solve in this industry?+
It targets scattered systems, slow decisions and weak visibility — and delivers measurable speed and control.
Is there support after delivery?+
Yes. After launch we monitor, fix issues and run priority improvement rounds against sales and operations metrics. A care pack is available if you want to continue.
Can you adapt a similar project for us?+
Yes. We adapt this industry experience to your process. A 2-hour discovery call locks scope, timeline and investment range.
עבודות קשורות
טלקום עוד פרויקטים בענף
Network fault map
Network fault map; designed in the Telecom sector to cut MTTR. A modern digital product run with measurable KPIs. It strengthens sales and operations on one dashboard.
- Efficiency gain
- %96
- Growth impact
- 3.5x
Plan recommendation engine
Plan recommendation engine; designed in the Telecom sector to raise ARPU. A modern digital product run with measurable KPIs. It strengthens sales and operations on one dashboard.
- Efficiency gain
- %96
- Growth impact
- 3.5x
Field team management
Field team management; designed in the Telecom sector to cut resolution time. A modern digital product run with measurable KPIs. It strengthens sales and operations on one dashboard.
- Efficiency gain
- %97
- Cost ↓
- %74
Let’s scope this in 2 hours
We will map the bottleneck and leave with a timeline and investment range in the same call.