רכב · 2024
Authorised service appointment and work order system
An authorised-service platform that shows booking, work-order and spare-part status transparently to the customer.
- לקוח
- Automotive distributor
- ענף
- רכב
- משך
- 3 wk
- שנה
- 2024
Automotive distributor
Authorised service appointment and work order system
- %100Satisfaction
- %86Process speed ↑
- 2.8xConversion
סיכום הפרויקט
מה פתרנו?
An authorised-service platform that shows booking, work-order and spare-part status transparently to the customer.
Customers could not follow the service process; the call centre was overloaded.
Each sprint ended with a working slice; decisions were made on data, not guesses. The same model can be adapted to your operation.
קהל יעד: רכב teams
יכולות בולטות
מה חיזק את הפרויקט
כל יכולת נקשרה לתוצאת עסק מדידה — מוצר שעובד, לא תצוגה.
Online booking and reminders were set up
This step feeds the project’s measurable business result — not a showcase feature.
Work-order status tracking was opened
This step feeds the project’s measurable business result — not a showcase feature.
A spare-part stock view was added
This step feeds the project’s measurable business result — not a showcase feature.
A satisfaction survey was connected
This step feeds the project’s measurable business result — not a showcase feature.
נקודת התחלה
המצב שפגשנו
Customers could not follow the service process; the call centre was overloaded.
גישה
הדרך שלקחנו
- 01
Online booking and reminders were set up.
- 02
Work-order status tracking was opened.
- 03
A spare-part stock view was added.
- 04
A satisfaction survey was connected.
תוכנית מסירה
3 wk אבני דרך ברורות בתוך
- 01
Discovery
Stakeholder interviews, current-system review and success metrics.
- 02
Design
User flows, interface prototype and an approved design system.
- 03
Build
Iterative software, integrations and security checks.
- 04
Launch
Go-live, training, metrics dashboard and the first optimisation pass.
תוצאות מוכחות
השפעת הפרויקט במספרים
The work strengthened the sales funnel, operational discipline and executive visibility together. Numbers were watched live; improvements followed a priority matrix.
- Satisfaction
- %100
- Process speed ↑
- %86
- Conversion
- 2.8x
מה נמסר
- Discovery brief and success metrics
- Information architecture and user flows
- Production-ready software delivery
- Integration and API documentation
- Role-based access matrix
- Handover notes and training
טכנולוגיות
- Next.js
- DMS API
- SMS
- PostgreSQL
שאלות
שאלות נפוצות
How does the process run on this project?+
We run discovery, design, build and launch with clear milestones. Weekly demos and a written scope check keep the client team aligned.
Which problems does this solve in this industry?+
It targets scattered systems, slow decisions and weak visibility — and delivers measurable speed and control.
Is there support after delivery?+
Yes. After launch we monitor, fix issues and run priority improvement rounds against sales and operations metrics. A care pack is available if you want to continue.
Can you adapt a similar project for us?+
Yes. We adapt this industry experience to your process. A 2-hour discovery call locks scope, timeline and investment range.
עבודות קשורות
רכב עוד פרויקטים בענף
Spare parts market
Spare parts market; designed in the Automotive sector to raise stock turnover. A modern digital product run with measurable KPIs. It strengthens sales and operations on one dashboard.
- Success rate
- %100
- Time saved
- %82
Test drive planning
Test drive planning; designed in the Automotive sector to raise showroom efficiency. A modern digital product run with measurable KPIs. It strengthens sales and operations on one dashboard.
- Efficiency gain
- %98
- Sales impact
- 3.2x
Fleet rental panel
Fleet rental panel; designed in the Automotive sector to raise occupancy. A modern digital product run with measurable KPIs. It strengthens sales and operations on one dashboard.
- Efficiency gain
- %97
- Cost ↓
- %74
Let’s scope this in 2 hours
We will map the bottleneck and leave with a timeline and investment range in the same call.