Mawasiliano · 2025
Subscriber self-servis and billing portal
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
- Mteja
- Regional telecom operator
- Tasnia
- Mawasiliano
- Muda
- wiki 4
- Mwaka
- 2025
Regional telecom operator
Subscriber self-servis and billing portal
- %97Ufanisi gain
- %74Gharama ↓
- wiki 2Uwasilishaji
Muhtasari wa mradi
Tulitatua nini?
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
Even simple tasks went through the call centre; cost was rising.
Kila mbiongozi iliisha na kipande kinachofanya kazi; maamuzi yalifanywa kwa data, si makisio. Muundo huu unaweza kubadilishwa kwa uendeshaji wako.
Hadhira: Mawasiliano timu
Uwezo unaojitokeza
Kilichofanya mradi kuwa thabiti
Kila kipengele kilifungwa na tokeo la biashara linalopimika — bidhaa inayofanya kazi, si maonyesho.
A self-service transaction catalogue was set up
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Secure payment and authentication were added
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Fault tickets and tracking were opened
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Usage analytics were connected
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Hatua ya kuanzia
Hali tuliyokutana nayo
Even simple tasks went through the call centre; cost was rising.
Mbinu
Njia tuliyochukua
- 01
A self-service transaction catalogue was set up.
- 02
Secure payment and authentication were added.
- 03
Fault tickets and tracking were opened.
- 04
Usage analytics were connected.
Mpango wa uwasilishaji
wiki 4 hatua wazi ndani ya
- 01
Ugunduzi
Mahojiano ya wadau, ukaguzi wa mfumo wa sasa na vipimo vya mafanikio.
- 02
Ubunifu
Mitiririko ya mtumiaji, mfano wa kiolesura na mfumo wa ubunifu ulioidhinishwa.
- 03
Ujenzi
Programu ya kurudia, muunganisho na ukaguzi wa usalama.
- 04
Uzinduzi
Go-live, mafunzo, dashibodi ya vipimo na mzunguko wa kwanza wa uboreshaji.
Matokeo yaliyothibitishwa
Athari ya mradi kwa nambari
Kazi iliimarisha pamoja funeli ya mauzo, nidhamu ya uendeshaji na mwonekano wa uongozi. Nambari zilifuatiliwa moja kwa moja; maboresho yalifuata matriki ya vipaumbele.
- Ufanisi gain
- %97
- Gharama ↓
- %74
- Uwasilishaji
- wiki 2
Vilivyokabidhiwa
- Muhtasari wa ugunduzi na vipimo vya mafanikio
- Usanifu wa taarifa na mitiririko ya mtumiaji
- Uwasilishaji wa programu tayari kwa uzalishaji
- Nyaraka za muunganisho na API
- Matriki ya ufikiaji kwa nafasi
- Maelezo ya ukabidhiwaji na mafunzo
Teknolojia
- Next.js
- BSS API
- OAuth
- Redis
Maswali
Maswali yanayoulizwa mara kwa mara
Mchakato unaendaje kwenye mradi huu?+
Tunaendesha ugunduzi, ubunifu, ujenzi na uzinduzi kwa hatua wazi. Maonyesho ya kila wiki na ukaguzi wa wigo kwa maandishi vinaweka timu ya mteja sawa.
Hii inatatua matatizo gani katika tasnia hii?+
Inalenga mifumo iliyotawanyika, maamuzi ya polepole na mwonekano dhaifu — na inatoa kasi na udhibiti unaopimika.
Kuna msaada baada ya uwasilishaji?+
Ndiyo. Baada ya uzinduzi tunafuatilia, kurekebisha hitilafu na kuendesha mizunguko ya uboreshaji kulingana na vipimo vya mauzo na uendeshaji. Kifurushi cha utunzaji kinapatikana ikiwa unataka kuendelea.
Mnaweza kurekebisha mradi sawa kwa ajili yetu?+
Ndiyo. Tunarekebisha uzoefu huu wa tasnia kwa mchakato wako. Simu ya ugunduzi ya saa 2 inafunga wigo, ratiba na kipimo cha uwekezaji.
Kazi husika
Mawasiliano miradi zaidi katika
Mtandao fault map
Mtandao fault map; imeundwa katika sekta ya Mawasiliano ili cut MTTR. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %96
- Ukuaji impact
- 3.5x
Plan recommendation engine
Plan recommendation engine; imeundwa katika sekta ya Mawasiliano ili raise ARPU. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %96
- Ukuaji impact
- 3.5x
Uwanja team management
Uwanja team management; imeundwa katika sekta ya Mawasiliano ili cut resolution time. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %97
- Gharama ↓
- %74
Tufunge wigo kwa saa 2
Tutachora kizuizi na tutaondoka kwenye simu ile ile na ratiba na kipimo cha uwekezaji.