Nishati · 2024
Grid outage and notification dashboard
A transparent comms dashboard that maps outage zones and informs subscribers by SMS and app.
- Mteja
- City electricity distribution
- Tasnia
- Nishati
- Muda
- wiki 4
- Mwaka
- 2024
City electricity distribution
Grid outage and notification dashboard
- %100Success rate
- %82Muda saved
- 2.4xMapato impact
Muhtasari wa mradi
Tulitatua nini?
A transparent comms dashboard that maps outage zones and informs subscribers by SMS and app.
Outage information piled up at the call centre; subscriber satisfaction was falling.
Kila mbiongozi iliisha na kipande kinachofanya kazi; maamuzi yalifanywa kwa data, si makisio. Muundo huu unaweza kubadilishwa kwa uendeshaji wako.
Hadhira: Nishati timu
Uwezo unaojitokeza
Kilichofanya mradi kuwa thabiti
Kila kipengele kilifungwa na tokeo la biashara linalopimika — bidhaa inayofanya kazi, si maonyesho.
A live outage map was published
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Automatic notification scenarios were set up
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Call-centre integration was completed
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
A satisfaction survey was added
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Hatua ya kuanzia
Hali tuliyokutana nayo
Outage information piled up at the call centre; subscriber satisfaction was falling.
Mbinu
Njia tuliyochukua
- 01
A live outage map was published.
- 02
Automatic notification scenarios were set up.
- 03
Call-centre integration was completed.
- 04
A satisfaction survey was added.
Mpango wa uwasilishaji
wiki 4 hatua wazi ndani ya
- 01
Ugunduzi
Mahojiano ya wadau, ukaguzi wa mfumo wa sasa na vipimo vya mafanikio.
- 02
Ubunifu
Mitiririko ya mtumiaji, mfano wa kiolesura na mfumo wa ubunifu ulioidhinishwa.
- 03
Ujenzi
Programu ya kurudia, muunganisho na ukaguzi wa usalama.
- 04
Uzinduzi
Go-live, mafunzo, dashibodi ya vipimo na mzunguko wa kwanza wa uboreshaji.
Matokeo yaliyothibitishwa
Athari ya mradi kwa nambari
Kazi iliimarisha pamoja funeli ya mauzo, nidhamu ya uendeshaji na mwonekano wa uongozi. Nambari zilifuatiliwa moja kwa moja; maboresho yalifuata matriki ya vipaumbele.
- Success rate
- %100
- Muda saved
- %82
- Mapato impact
- 2.4x
Vilivyokabidhiwa
- Muhtasari wa ugunduzi na vipimo vya mafanikio
- Usanifu wa taarifa na mitiririko ya mtumiaji
- Uwasilishaji wa programu tayari kwa uzalishaji
- Nyaraka za muunganisho na API
- Matriki ya ufikiaji kwa nafasi
- Maelezo ya ukabidhiwaji na mafunzo
Teknolojia
- Next.js
- Mapbox
- SMS Gateway
- Redis
Maswali
Maswali yanayoulizwa mara kwa mara
Mchakato unaendaje kwenye mradi huu?+
Tunaendesha ugunduzi, ubunifu, ujenzi na uzinduzi kwa hatua wazi. Maonyesho ya kila wiki na ukaguzi wa wigo kwa maandishi vinaweka timu ya mteja sawa.
Hii inatatua matatizo gani katika tasnia hii?+
Inalenga mifumo iliyotawanyika, maamuzi ya polepole na mwonekano dhaifu — na inatoa kasi na udhibiti unaopimika.
Kuna msaada baada ya uwasilishaji?+
Ndiyo. Baada ya uzinduzi tunafuatilia, kurekebisha hitilafu na kuendesha mizunguko ya uboreshaji kulingana na vipimo vya mauzo na uendeshaji. Kifurushi cha utunzaji kinapatikana ikiwa unataka kuendelea.
Mnaweza kurekebisha mradi sawa kwa ajili yetu?+
Ndiyo. Tunarekebisha uzoefu huu wa tasnia kwa mchakato wako. Simu ya ugunduzi ya saa 2 inafunga wigo, ratiba na kipimo cha uwekezaji.
Kazi husika
Nishati miradi zaidi katika
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Tufunge wigo kwa saa 2
Tutachora kizuizi na tutaondoka kwenye simu ile ile na ratiba na kipimo cha uwekezaji.