Sekta ya umma · 2024
Citizen application and appointment system
A citizen-service platform that digitises applications, paperwork and appointments and shortens queue time.
- Mteja
- Municipality service unit
- Tasnia
- Sekta ya umma
- Muda
- wiki 4
- Mwaka
- 2024
Municipality service unit
Citizen application and appointment system
- %100Success rate
- %82Muda saved
- 2.4xMapato impact
Muhtasari wa mradi
Tulitatua nini?
A citizen-service platform that digitises applications, paperwork and appointments and shortens queue time.
Physical queues and lost paperwork were cutting citizen satisfaction.
Kila mbiongozi iliisha na kipande kinachofanya kazi; maamuzi yalifanywa kwa data, si makisio. Muundo huu unaweza kubadilishwa kwa uendeshaji wako.
Hadhira: Sekta ya umma timu
Uwezo unaojitokeza
Kilichofanya mradi kuwa thabiti
Kila kipengele kilifungwa na tokeo la biashara linalopimika — bidhaa inayofanya kazi, si maonyesho.
An online application wizard was set up
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Appointments and SMS alerts were added
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
A staff work queue was designed
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Transparent status tracking was opened
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Hatua ya kuanzia
Hali tuliyokutana nayo
Physical queues and lost paperwork were cutting citizen satisfaction.
Mbinu
Njia tuliyochukua
- 01
An online application wizard was set up.
- 02
Appointments and SMS alerts were added.
- 03
A staff work queue was designed.
- 04
Transparent status tracking was opened.
Mpango wa uwasilishaji
wiki 4 hatua wazi ndani ya
- 01
Ugunduzi
Mahojiano ya wadau, ukaguzi wa mfumo wa sasa na vipimo vya mafanikio.
- 02
Ubunifu
Mitiririko ya mtumiaji, mfano wa kiolesura na mfumo wa ubunifu ulioidhinishwa.
- 03
Ujenzi
Programu ya kurudia, muunganisho na ukaguzi wa usalama.
- 04
Uzinduzi
Go-live, mafunzo, dashibodi ya vipimo na mzunguko wa kwanza wa uboreshaji.
Matokeo yaliyothibitishwa
Athari ya mradi kwa nambari
Kazi iliimarisha pamoja funeli ya mauzo, nidhamu ya uendeshaji na mwonekano wa uongozi. Nambari zilifuatiliwa moja kwa moja; maboresho yalifuata matriki ya vipaumbele.
- Success rate
- %100
- Muda saved
- %82
- Mapato impact
- 2.4x
Vilivyokabidhiwa
- Muhtasari wa ugunduzi na vipimo vya mafanikio
- Usanifu wa taarifa na mitiririko ya mtumiaji
- Uwasilishaji wa programu tayari kwa uzalishaji
- Nyaraka za muunganisho na API
- Matriki ya ufikiaji kwa nafasi
- Maelezo ya ukabidhiwaji na mafunzo
Teknolojia
- Next.js
- e-Devlet
- PostgreSQL
- Kuyruk
Maswali
Maswali yanayoulizwa mara kwa mara
Mchakato unaendaje kwenye mradi huu?+
Tunaendesha ugunduzi, ubunifu, ujenzi na uzinduzi kwa hatua wazi. Maonyesho ya kila wiki na ukaguzi wa wigo kwa maandishi vinaweka timu ya mteja sawa.
Hii inatatua matatizo gani katika tasnia hii?+
Inalenga mifumo iliyotawanyika, maamuzi ya polepole na mwonekano dhaifu — na inatoa kasi na udhibiti unaopimika.
Kuna msaada baada ya uwasilishaji?+
Ndiyo. Baada ya uzinduzi tunafuatilia, kurekebisha hitilafu na kuendesha mizunguko ya uboreshaji kulingana na vipimo vya mauzo na uendeshaji. Kifurushi cha utunzaji kinapatikana ikiwa unataka kuendelea.
Mnaweza kurekebisha mradi sawa kwa ajili yetu?+
Ndiyo. Tunarekebisha uzoefu huu wa tasnia kwa mchakato wako. Simu ya ugunduzi ya saa 2 inafunga wigo, ratiba na kipimo cha uwekezaji.
Kazi husika
Sekta ya umma miradi zaidi katika
Tender listing portal
Tender listing portal; imeundwa katika sekta ya Sekta ya umma ili increase transparency. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %96
- Ukuaji impact
- 3.5x
City service map
City service map; imeundwa katika sekta ya Sekta ya umma ili improve access. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ridhika
- %100
- Process speed ↑
- %86
Paperwork archive system
Paperwork archive system; imeundwa katika sekta ya Sekta ya umma ili cut search time. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %97
- Gharama ↓
- %74
Tufunge wigo kwa saa 2
Tutachora kizuizi na tutaondoka kwenye simu ile ile na ratiba na kipimo cha uwekezaji.