Magari · 2024
Authorised service appointment and work order system
An authorised-service platform that shows booking, work-order and spare-part status transparently to the customer.
- Mteja
- Magari distributor
- Tasnia
- Magari
- Muda
- wiki 3
- Mwaka
- 2024
Magari distributor
Authorised service appointment and work order system
- %100Ridhika
- %86Process speed ↑
- 2.8xUongofu
Muhtasari wa mradi
Tulitatua nini?
An authorised-service platform that shows booking, work-order and spare-part status transparently to the customer.
Customers could not follow the service process; the call centre was overloaded.
Kila mbiongozi iliisha na kipande kinachofanya kazi; maamuzi yalifanywa kwa data, si makisio. Muundo huu unaweza kubadilishwa kwa uendeshaji wako.
Hadhira: Magari timu
Uwezo unaojitokeza
Kilichofanya mradi kuwa thabiti
Kila kipengele kilifungwa na tokeo la biashara linalopimika — bidhaa inayofanya kazi, si maonyesho.
Online booking and reminders were set up
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Work-order status tracking was opened
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
A spare-part stock view was added
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
A satisfaction survey was connected
Hatua hii inalisha tokeo la biashara linalopimika la mradi — si kipengele cha maonyesho.
Hatua ya kuanzia
Hali tuliyokutana nayo
Customers could not follow the service process; the call centre was overloaded.
Mbinu
Njia tuliyochukua
- 01
Online booking and reminders were set up.
- 02
Work-order status tracking was opened.
- 03
A spare-part stock view was added.
- 04
A satisfaction survey was connected.
Mpango wa uwasilishaji
wiki 3 hatua wazi ndani ya
- 01
Ugunduzi
Mahojiano ya wadau, ukaguzi wa mfumo wa sasa na vipimo vya mafanikio.
- 02
Ubunifu
Mitiririko ya mtumiaji, mfano wa kiolesura na mfumo wa ubunifu ulioidhinishwa.
- 03
Ujenzi
Programu ya kurudia, muunganisho na ukaguzi wa usalama.
- 04
Uzinduzi
Go-live, mafunzo, dashibodi ya vipimo na mzunguko wa kwanza wa uboreshaji.
Matokeo yaliyothibitishwa
Athari ya mradi kwa nambari
Kazi iliimarisha pamoja funeli ya mauzo, nidhamu ya uendeshaji na mwonekano wa uongozi. Nambari zilifuatiliwa moja kwa moja; maboresho yalifuata matriki ya vipaumbele.
- Ridhika
- %100
- Process speed ↑
- %86
- Uongofu
- 2.8x
Vilivyokabidhiwa
- Muhtasari wa ugunduzi na vipimo vya mafanikio
- Usanifu wa taarifa na mitiririko ya mtumiaji
- Uwasilishaji wa programu tayari kwa uzalishaji
- Nyaraka za muunganisho na API
- Matriki ya ufikiaji kwa nafasi
- Maelezo ya ukabidhiwaji na mafunzo
Teknolojia
- Next.js
- DMS API
- SMS
- PostgreSQL
Maswali
Maswali yanayoulizwa mara kwa mara
Mchakato unaendaje kwenye mradi huu?+
Tunaendesha ugunduzi, ubunifu, ujenzi na uzinduzi kwa hatua wazi. Maonyesho ya kila wiki na ukaguzi wa wigo kwa maandishi vinaweka timu ya mteja sawa.
Hii inatatua matatizo gani katika tasnia hii?+
Inalenga mifumo iliyotawanyika, maamuzi ya polepole na mwonekano dhaifu — na inatoa kasi na udhibiti unaopimika.
Kuna msaada baada ya uwasilishaji?+
Ndiyo. Baada ya uzinduzi tunafuatilia, kurekebisha hitilafu na kuendesha mizunguko ya uboreshaji kulingana na vipimo vya mauzo na uendeshaji. Kifurushi cha utunzaji kinapatikana ikiwa unataka kuendelea.
Mnaweza kurekebisha mradi sawa kwa ajili yetu?+
Ndiyo. Tunarekebisha uzoefu huu wa tasnia kwa mchakato wako. Simu ya ugunduzi ya saa 2 inafunga wigo, ratiba na kipimo cha uwekezaji.
Kazi husika
Magari miradi zaidi katika
Spare parts market
Spare parts market; imeundwa katika sekta ya Magari ili raise stock turnover. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Success rate
- %100
- Muda saved
- %82
Test drive planning
Test drive planning; imeundwa katika sekta ya Magari ili raise showroom efficiency. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %98
- Mauzo impact
- 3.2x
Meli rental panel
Meli rental panel; imeundwa katika sekta ya Magari ili raise occupancy. Bidhaa ya kidijitali ya kisasa inayoendeshwa kwa KPI. Inaimarisha mauzo na uendeshaji kwenye dashibodi moja.
- Ufanisi gain
- %97
- Gharama ↓
- %74
Tufunge wigo kwa saa 2
Tutachora kizuizi na tutaondoka kwenye simu ile ile na ratiba na kipimo cha uwekezaji.