Sadarwa · 2025
Subscriber self-servis and billing portal
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
- Abokin ciniki
- Regional telecom operator
- Sassa
- Sadarwa
- Tsawon lokaci
- mako 4
- Shekara
- 2025
Regional telecom operator
Subscriber self-servis and billing portal
- %97Ingancin aiki gain
- %74Kudi ↓
- mako 2Isarwa
Taƙaitaccen aiki
Me muka warware?
A subscriber experience platform that moves plan changes, bill pay and fault tickets to self-service.
Even simple tasks went through the call centre; cost was rising.
Kowane gudu ya ƙare da yanki mai aiki; shawarwari sun tashi akan bayanai, ba zato ba. Ana iya daidaita wannan tsari ga aikinku.
Masu sauraro: Sadarwa kungiyoyi
Iyawa masu fice
Abin da ya sa aikin ya yi ƙarfi
Kowace siffa an ɗaure ta da sakamakon kasuwanci da ake iya auna — samfuri mai aiki, ba nuni ba.
A self-service transaction catalogue was set up
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Secure payment and authentication were added
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Fault tickets and tracking were opened
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Usage analytics were connected
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Wurin farawa
Yanayin da muka gamu da shi
Even simple tasks went through the call centre; cost was rising.
Hanya
Hanyar da muka bi
- 01
A self-service transaction catalogue was set up.
- 02
Secure payment and authentication were added.
- 03
Fault tickets and tracking were opened.
- 04
Usage analytics were connected.
Shirin bayarwa
mako 4 alamomi bayyanannu a cikin
- 01
Bincike
Tambayoyin masu ruwa, nazarin tsarin yanzu da ma’aunin nasara.
- 02
Zane
Gudanarwar mai amfani, samfurin fuska da tsarin zane da aka amince.
- 03
Gina
Software mai maimaitawa, haɗe-haɗe da binciken tsaro.
- 04
Kaddamarwa
Go-live, horo, allon ma’auni da zagaye na farko na ingantawa.
Sakamakon da aka tabbatar
Tasirin aiki a lambobi
Aikin ya karfafa funel ɗin siyarwa, horon aiki da ganin jagoranci tare. An kiyaye lambobi kai-tsaye; ingantawa sun bi matrix ɗin fifiko.
- Ingancin aiki gain
- %97
- Kudi ↓
- %74
- Isarwa
- mako 2
Abubuwan da aka mika
- Takaitaccen bincike da ma’aunin nasara
- Ginin bayanai da gudanarwar mai amfani
- Bayar da software shirye don samarwa
- Takardun haɗe-haɗe da API
- Matrix ɗin shiga bisa rawar
- Bayanan mika da horo
Fasahohi
- Next.js
- BSS API
- OAuth
- Redis
Tambayoyi
Tambayoyin da ake yawan yi
Yaya tsarin yake gudana a wannan aikin?+
Muna gudanar da bincike, zane, gina da ƙaddamarwa da alamomi bayyanannu. Nunin mako-mako da duba iyaka a rubuce suna daidaita ƙungiyar abokin ciniki.
Wadanne matsaloli wannan yake warware a wannan sashe?+
Yana nufin tsarin da aka watsa, shawarwari masu jinkiri da ganin da ba shi da ƙarfi — kuma yana bayar da sauri da iko da ake iya auna.
Akwai tallafi bayan bayarwa?+
Eh. Bayan ƙaddamarwa muna sa ido, gyara matsaloli kuma mu gudanar da zagayen ingantawa bisa ma’aunin siyarwa da aiki. Akwai fakitin kula idan kuna so ku ci gaba.
Za ku iya daidaita irin wannan aikin a gare mu?+
Eh. Muna daidaita wannan kwarewar sassa zuwa tsarin ku. Kiran bincike na sa’o’i 2 yana kulle iyaka, jadawali da kewayon saka hannu.
Aiki mai alaƙa
Sadarwa ƙarin ayyuka a
Hanyar sadarwa fault map
Hanyar sadarwa fault map; an tsara shi a fannin Sadarwa don cut MTTR. Samfurin dijital na zamani da KPI. Yana ƙarfafa tallace-tallace da aiki a rumbun guda.
- Ingancin aiki gain
- %96
- Girma impact
- 3.5x
Plan recommendation engine
Plan recommendation engine; an tsara shi a fannin Sadarwa don raise ARPU. Samfurin dijital na zamani da KPI. Yana ƙarfafa tallace-tallace da aiki a rumbun guda.
- Ingancin aiki gain
- %96
- Girma impact
- 3.5x
Filin team management
Filin team management; an tsara shi a fannin Sadarwa don cut resolution time. Samfurin dijital na zamani da KPI. Yana ƙarfafa tallace-tallace da aiki a rumbun guda.
- Ingancin aiki gain
- %97
- Kudi ↓
- %74
Mu kulle iyaka a sa’o’i 2
Za mu zana matsalar cikas kuma mu tashi daga kiran da jadawali da kewayon saka hannu.