Sashin gwamnati · 2024
Citizen application and appointment system
A citizen-service platform that digitises applications, paperwork and appointments and shortens queue time.
- Abokin ciniki
- Municipality service unit
- Sassa
- Sashin gwamnati
- Tsawon lokaci
- mako 4
- Shekara
- 2024
Municipality service unit
Citizen application and appointment system
- %100Success rate
- %82Lokaci saved
- 2.4xKudin shiga impact
Taƙaitaccen aiki
Me muka warware?
A citizen-service platform that digitises applications, paperwork and appointments and shortens queue time.
Physical queues and lost paperwork were cutting citizen satisfaction.
Kowane gudu ya ƙare da yanki mai aiki; shawarwari sun tashi akan bayanai, ba zato ba. Ana iya daidaita wannan tsari ga aikinku.
Masu sauraro: Sashin gwamnati kungiyoyi
Iyawa masu fice
Abin da ya sa aikin ya yi ƙarfi
Kowace siffa an ɗaure ta da sakamakon kasuwanci da ake iya auna — samfuri mai aiki, ba nuni ba.
An online application wizard was set up
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Appointments and SMS alerts were added
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
A staff work queue was designed
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Transparent status tracking was opened
Wannan mataki yana ciyar da sakamakon kasuwanci da ake iya auna na aikin — ba siffar nuni ba.
Wurin farawa
Yanayin da muka gamu da shi
Physical queues and lost paperwork were cutting citizen satisfaction.
Hanya
Hanyar da muka bi
- 01
An online application wizard was set up.
- 02
Appointments and SMS alerts were added.
- 03
A staff work queue was designed.
- 04
Transparent status tracking was opened.
Shirin bayarwa
mako 4 alamomi bayyanannu a cikin
- 01
Bincike
Tambayoyin masu ruwa, nazarin tsarin yanzu da ma’aunin nasara.
- 02
Zane
Gudanarwar mai amfani, samfurin fuska da tsarin zane da aka amince.
- 03
Gina
Software mai maimaitawa, haɗe-haɗe da binciken tsaro.
- 04
Kaddamarwa
Go-live, horo, allon ma’auni da zagaye na farko na ingantawa.
Sakamakon da aka tabbatar
Tasirin aiki a lambobi
Aikin ya karfafa funel ɗin siyarwa, horon aiki da ganin jagoranci tare. An kiyaye lambobi kai-tsaye; ingantawa sun bi matrix ɗin fifiko.
- Success rate
- %100
- Lokaci saved
- %82
- Kudin shiga impact
- 2.4x
Abubuwan da aka mika
- Takaitaccen bincike da ma’aunin nasara
- Ginin bayanai da gudanarwar mai amfani
- Bayar da software shirye don samarwa
- Takardun haɗe-haɗe da API
- Matrix ɗin shiga bisa rawar
- Bayanan mika da horo
Fasahohi
- Next.js
- e-Devlet
- PostgreSQL
- Kuyruk
Tambayoyi
Tambayoyin da ake yawan yi
Yaya tsarin yake gudana a wannan aikin?+
Muna gudanar da bincike, zane, gina da ƙaddamarwa da alamomi bayyanannu. Nunin mako-mako da duba iyaka a rubuce suna daidaita ƙungiyar abokin ciniki.
Wadanne matsaloli wannan yake warware a wannan sashe?+
Yana nufin tsarin da aka watsa, shawarwari masu jinkiri da ganin da ba shi da ƙarfi — kuma yana bayar da sauri da iko da ake iya auna.
Akwai tallafi bayan bayarwa?+
Eh. Bayan ƙaddamarwa muna sa ido, gyara matsaloli kuma mu gudanar da zagayen ingantawa bisa ma’aunin siyarwa da aiki. Akwai fakitin kula idan kuna so ku ci gaba.
Za ku iya daidaita irin wannan aikin a gare mu?+
Eh. Muna daidaita wannan kwarewar sassa zuwa tsarin ku. Kiran bincike na sa’o’i 2 yana kulle iyaka, jadawali da kewayon saka hannu.
Aiki mai alaƙa
Sashin gwamnati ƙarin ayyuka a
Tender listing portal
Tender listing portal; an tsara shi a fannin Sashen gwamnati don increase transparency. Samfurin dijital na zamani da KPI. Yana ƙarfafa tallace-tallace da aiki a rumbun guda.
- Ingancin aiki gain
- %96
- Girma impact
- 3.5x
City service map
City service map; an tsara shi a fannin Sashen gwamnati don improve access. Samfurin dijital na zamani da KPI. Yana ƙarfafa tallace-tallace da aiki a rumbun guda.
- Gamsuwa
- %100
- Process speed ↑
- %86
Paperwork archive system
Paperwork archive system; an tsara shi a fannin Sashen gwamnati don cut search time. Samfurin dijital na zamani da KPI. Yana ƙarfafa tallace-tallace da aiki a rumbun guda.
- Ingancin aiki gain
- %97
- Kudi ↓
- %74
Mu kulle iyaka a sa’o’i 2
Za mu zana matsalar cikas kuma mu tashi daga kiran da jadawali da kewayon saka hannu.